Frequently Asked Questions
Everything you need to know about shopping with ING fashion.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by destination but generally arrive within 7-14 business days.
How can I return an item?
You can return unworn items with original tags attached within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you restock items that are sold out?
Our most popular styles are often restocked. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted via email when your size returns.
Are your materials ethically sourced?
Yes, ING is committed to sustainability. We partner with certified manufacturers to ensure our fabrics are ethically sourced and our production processes minimize environmental impact.